Getting Started

Set up your profile and any family members

If you have not created an account yet, click this link to sign up. You’ll get an initial email to complete setup.

  1. Create your profile first. If you are not the swimmer, you’ll still fill out all required fields.

  2. Add family members as “relationships” by going to edit your profile then “Add relationship.” Be sure to check the boxes to have your email and phone number automatically copy to the relationship.
    If you have more than one relationship you are adding to the account, reach out to support@swim.guru to have a staff member connect everyone to each other.
    For more detailed instructions and step-by-step images, see our Adding Family Members page.

  3. Download our mobile apps:
    Apple Store
    Google Play Store

Purchase a lesson package for the swimmer

  1. Navigate to the swimmer’s profile.

  2. Go to the Store tab and choose a New Student Starter Package that is appropriate for the age of the swimmer (Child or Adult).

  3. Add to your cart and complete the transaction.

  4. Repeat this for each swimmer you need to purchase credits for.

For more detailed instructions and step-by-step images, see our Purchasing Credits page.

Schedule Lessons

Please note that all new students receive complimentary scheduling assistance. This helps ensure that they receive the best possible schedule. Fill out this form to get started.

The schedule is updated in real time. When a lesson is cancelled, that time becomes immediately available to book. What you see for availability is exactly what our staff members see.

  1. If you are on the mobile app, ensure that you are logged in as the swimmer first. Navigate to the Book Now tab.

  2. Choose the location that you would like to attend.

  3. Follow the booking flow prompts to search available lesson dates, times, and coaches at each pool.

For more detailed instructions and step-by-step images, see our Scheduling Private Lessons page.

General Information about Lessons

Lesson credits can be used at any of our locations. Each child credit = 15 minutes of instruction and each adult credit = 30 minutes of instruction. We recommend two 15-minute lessons per week for best results for children and one 30-minute lesson per week for new adults, and may adjust after their first lesson, as desired.

New child students under 12 years old need coach and management approval for 30-minute lessons.

Plan to arrive 10 minutes early for your first lesson to get changed and meet with your coach. Your coach will provide you with new goggles and, if necessary, a SwimGuru wetsuit. Both adults and children receive goggles to keep.

Sick/No-Show/Substitute Policy

If you or your child are feeling sick (fever, cough, sore throat, or any symptoms of illness), please cancel your lesson online immediately. For the health of our coaches and other students, please do not attend lessons while sick.

Cancel 24+ hours before: No charge will occur and the lesson credit will be automatically returned to your account.

Late Cancellations (within 24 hours of the lesson time): These will use the lesson credit. However, we allow all students one free late cancellation or no-show per calendar year. To use this, email support@swim.guru with the details of the missed lesson, and we’ll return the credit to your account.

Same-day reschedules: The system is not set up to use the same credit for same-day reschedules. Please reach out to support@swim.guru or your coach to move your lesson time. You may also review our help page here.

Substitute Coach Policy: in the event that your regular SwimGuru coach is sick or unavailable, we will do our best to find a qualified SwimGuru substitute to cover the lesson. We are proud to say that all our coaches are highly skilled and capable of working with any client, ensuring that your lesson experience remains top-notch. If a substitute coach is assigned, your lesson will remain on the schedule as originally booked and no action is needed on your part. All lessons with a substitute are subject to the same cancellation/no-show policy. We appreciate your flexibility and understanding in these situations.

Hilary Popovich